INAWISDOM ANNOUNCES IT IS A GLOBAL LAUNCH PARTNER FOR AWS CONTACT CENTRE INTELLIGENCE

PRESS RELEASE

[12 January 2020]– Inawisdom, a leading expert in Artificial Intelligence (AI), Machine Learning (ML), Data Analytics, and an Amazon Web Services (AWS) Partner Network (APN) Premier Consulting Partner, announced today that it is a Global Launch Partner for AWS Contact Centre Intelligence (CCI).

Inawisdom has been working with organisations across retail, utilities and other sectors, leading them to achieve early success in improving their customers’ experience by utilising the new AWS CCI tools and techniques.

Contact Centres operate in an environment of ever-increasing customer expectations and relentless volumes of callers. By utilising the power of the cloud on AWS along with cutting–edge AI and ML, organisations can uncover a plethora of insights from their data to drive a superior engagement and more personalised experience for customers.

“Inawisdom is so proud to be a Global Launch Partner for AWS Contact Centre Intelligence, which adds another area of expertise to strengthen our offering for AWS customers. We have proved that AI and ML can add exceptional value to call centre operations across multiple areas from customer self-service, real-time agent assistance and post call analytics. Driving insights in these areas enables transformational improvement in the Call Centre environment,” said Neil Miles, CEO at Inawisdom.

“As an all-in AWS Premier Consulting Partner and APN Machine Learning Partner of the Year 2020, this new milestone further expands the data excellence we can provide. We want to continue to drive excellence within organisations, allowing them to differentiate and gain key business insights, by leveraging the agility, breadth of services, and pace of innovation that AWS provides,” concluded Miles.

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